“Post HITEC and ROC week in review”

Show Player

TOPICS – LIVE SHOW #150:

Top Story

Travelers losing interest in home-sharing, Google gaining ground as travel resource
https://www.phocuswire.com/MMGY-Global-portrait-of-american-travelers-2018

As MMGY has strict copyright/reproduction rules on its annual Profile of the American Traveler report, you’ll need to listen in to learn why Robert disagrees with the headline, plus some interesting loyalty statistics…

Brands

What Hotel CEOs Are Saying About Amazon and Google’s Growing Influence in Travel

What Hotel CEOs Are Saying About Amazon and Google’s Growing Influence in Travel

HITEC: Industry must think holistically about tech
http://hotelnewsnow.com/Articles/286985/HITEC-Industry-must-think-holistically-about-tech

How strategic use of technology drives guest loyalty and hotel revenue
https://www.phocuswire.com/HITEC-CEO-technology-panel

A Few Friendly Suggestions for Modern Hoteliers

A Few Friendly Suggestions for Modern Hoteliers

Intermediaries

Booking.com driving self-service – chatbot answers almost half of the post-booking queries
https://www.tnooz.com/article/booking-com-chatbot/

The Blockchain Debate Continues
Debunking the impact of blockchain on hotel distribution
https://www.phocuswire.com/Debunking-blockchain-hotel-distribution

Blockchain: Not your father’s dial-up modem
https://www.phocuswire.com/Blockchain-not-your-fathers-AOL

Interview: Travelport Looks to Solve Hotel Distribution Problems With Blockchain

Interview: Travelport Looks to Solve Hotel Distribution Problems With Blockchain

Tech

HITEC – Impressions from the Show Hosts
The biggest trend was the service layers to link siloed systems

Here are a few of Robert’s favorites from the exhibit floor:

https://hapicloud.io – Integration platform
http://dotcy.com.cy – A DIY Marketing tech stack using Microsoft Dynamics 365
https://tripleseat.com – Group, sales & event management for small properties
https://zaplox.com – Mobile key, PCI payments, GDPR guest identity, and lots of integrations
I didn’t catch the name of the real-time pest monitoring platform…

Amazon finally talks about travel, launches Alexa for Hospitality
https://www.phocuswire.com/Amazon-Alexa-for-hotels-launch

Google Assistant’s ‘Continued Conversation’ feature is now live

Google Assistant’s ‘Continued Conversation’ feature is now live

Marketing

Nine must-watch travel marketing trends
https://www.phocuswire.com/9-travel-marketing-trends-to-watch

Just How Much Money Do Social Media “Influencers” Make?
https://www.highsnobiety.com/p/how-much-do-influencers-make

Ruh-Roh

Just How Bad Is Business Travel for Your Health? Here’s the Data.
https://hbr.org/2018/05/just-how-bad-is-business-travel-for-your-health-heres-the-data